Returns & Exchanges

At Moonhaven, we want you to feel as radiant as the night sky in our pieces, which is why we offer a seamless 30-day return policy for all unworn apparel. If your selection isn't the perfect fit, we are here to ensure your exchange or refund process is effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all designer tags remain attached and the garment is in its original condition.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our atelier inspects your return, we will process your refund or ship your exchange within 5-7 business days.